I want to return a faulty/damaged product, how do I proceed?
Please follow the below mentioned steps:
- Click clear images of the product showing damages.
- Email us the images.
- Explain the exact detail of the damage/defect and the status of the package that you received.
- The complaint and the images should be sent to us within 48 hours of the delivery. Failing to do so, we will not be able to serve the claim for you.
- If necessary, we will arrange a pickup of the product through our logistic partner. If we are unable to do so, we will request you to send the product back to us.
- Once the product reaches us, our Quality Analysts will evaluate your returned product to ensure adherence to our Returns Guidelines.
What are Confluence Shop Returns Guideline?
- Confluence Shop Return Policy is implied only where the product has defect or damage. We do not accept returns in case of wrong selection made by customer.
- Customers may be asked to send the product back, in case the reverse pick up cannot be honoured due to operational restrictions.
- Confluence Shop Replacement policy is applicable only on the products purchase from www.confluenceshop.com.
- Confluence Shop is not responsible for any in-transit damages, while product has been shipped by the customer. Customer is solely responsible for the damage claim from courier company.
- No Cancellation or Return on wrong selection post-delivery.
- Confluence Shop Return Policy is implied only where the product has defect or damage. Cases where the wrong selection was made by the customer, will be considered discretionary returns and may attract Cancellation/Restocking charges.
- In case of wrong selection of product by the customer, the return request may not be considered post-delivery of the product.
When are returns not possible?
There are certain scenarios where it is difficult for us to support returns, which are:
- If the return request is made outside the specified time frame (48 hours post-delivery).
- Items that are returned without original packaging, freebies or accessories.
- If the product is damaged because of use or the product is not in the same condition in which you had received it.
- Any consumable item which has been used.
- Products that may/have been tampered or products with missing serial numbers.
How will I get a refund for the order I cancelled or returned?
- Once the resolution is set for refund, we will soon move ahead with the refund.
- Refund will be done by the same method we received the payment in. In exceptions, we may ask you for the account details.
I've still not received the refund in my bank account. Why?
If you have received a mail from us confirming your refund request, then rest assured that we have initiated your refund request and are following up with financial organisations for the same. Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.
Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Net banking?
We are sorry. In case you paid via credit card/debit card/net banking, the amount will be refunded in the same account as you had made payment from.
