Mostly, all the orders are shipped from our end as per the promised shipment date; however, there may be some unforeseen circumstances, which may affect the shipment or the delivery estimates.
You can also see the order status by clicking on "My Account" at the top right corner of the page.
Shipping refers to the time taken to obtain the item(s), packing and dispatching. You will find a shipping timeline on the products displayed on our site (E.g. Ships within 2-3 days). This refers to the number of working days it will take to dispatch the product from our end.
The delivery may take few more days depending on the address and the courier company used. The shipping and delivery time excludes public holidays and Sundays falling during the estimated shipping and delivery dates
Please don't accept an open or tampered package.
Notify us of the same immediately at firstname.lastname@example.org or call us at 1800-120-415555.
Orders fulfilled by Infiniium India Ltd. and shipped via one of our shipping partners will have tracking information available in your "My Account" section. Please check this information if available and read through the following options:
If there is no tracking information, or you cannot locate the package and it is not being returned as undelivered, please e-mail us at email@example.com or call us at 1800-120-415555.